Reviews built around real experiences.
HotelNestly reviews focus on comfort, atmosphere, hospitality, and the small memorable details that make a stay feel like home.
What reviews should include.
A good review helps the next traveler imagine the stay clearly. Here's what we encourage.
Cleanliness
How well the rooms, bathrooms, and shared spaces were kept during your stay.
Comfort
Bed quality, room temperature, noise level, and basic details done well.
Atmosphere
The way the place felt — light, design, scent, music, the feeling of arriving.
Hospitality
How hosts and staff treated you. Warmth, attentiveness, local tips shared.
Location
What's nearby, walkability, transport, and how the neighborhood felt.
Value & memorable moments
Was it worth what you paid? And what small thing will you actually remember?
How Cozy Rating works.
A six-dimension rating that captures more than "the room was clean".
Comfort
Beds, bathrooms, and the basics — all the things you stop noticing when they're done well.
Warmth
Whether the place felt welcoming, intentional, and human — not corporate.
Design & atmosphere
Light, materials, music, and the considered choices that shape mood.
Guest experience
Check-in, breakfast, the small touches — how the day unfolded as a guest.
Trust signals
Honest photos, accurate descriptions, transparent pricing, and reliable communication.
Location fit
How well the location matches the kind of trip the property markets itself for.
What we don't allow.
To keep reviews honest and useful, we don't publish:
- Fake reviews — written by anyone who didn't actually stay.
- Offensive, discriminatory, or hateful content.
- Promotional spam or unrelated marketing.
- Complaints unrelated to the stay (weather, traffic, third-party services).
- Personal attacks against staff or other guests.
- Reviews with conflicts of interest (competitors, employees, family).
How we moderate reviews.
- 1
Automated checks
We scan for obvious spam, profanity, suspicious patterns, and conflicts before publishing.
- 2
Manual review
Flagged reviews and edge cases are read by a human editor — usually within 48 hours.
- 3
Owner response rights
Property owners can publicly respond to any review on their profile — politely.
- 4
Edit or removal process
Reviews violating our guidelines can be edited (e.g. profanity removed) or fully taken down. Authors and properties are notified.
Responding to reviews.
Owners are encouraged to respond — it shows attentiveness and builds trust. Three small principles:
- Be respectful — even when the review is harsh.
- Address specifics — what happened, what's been improved.
- No pressure or retaliation — we don't allow contacting guests to ask for review changes.
Helpful responses can lift a property's overall trust signal — even more than a few extra five-star reviews.
Read our Help Center or reach out.
Questions about a review, a Cozy Rating, or how moderation works for your property — we're a quick note away.
