HotelNestly ("we", "our", "us") respects your privacy. This policy explains what we collect, how we use it, and the choices you have. If anything is unclear, please reach out — we'll happily explain in plain language.
1. Information We Collect
We collect information you give us directly and information collected automatically as you use HotelNestly.
Information you provide
- Account details: name, email, password (hashed).
- Hotel listing details: property name, type, location, photos, descriptions, contact info.
- Communications: messages sent through forms or to our support email.
- Reviews and content you publish.
Information collected automatically
- Usage data: pages viewed, links clicked, search terms, session duration.
- Device and connection: browser type, operating system, language, approximate location (IP-based).
- Cookies and similar technologies. See Cookie Policy.
2. How We Use Information
We use the information we collect to:
- Operate and improve the HotelNestly platform.
- Show relevant cozy stays based on your interactions.
- Communicate about your account, listings, or inquiries.
- Send our newsletter (only if you opt in — and you can unsubscribe anytime).
- Detect and prevent fraud, abuse, or violations of our Terms.
- Comply with legal obligations.
3. Cookies & Analytics
We use essential cookies to make HotelNestly work, plus analytics cookies (with your consent) to understand which content travelers find useful. You can manage preferences anytime in your browser or via our cookie banner. Read our Cookie Policy for details.
4. Sharing Information
We do not sell your personal information. We share data only in these limited cases:
- Service providers: hosting, analytics, email delivery — under contract to handle data securely.
- Booking partners: when you click through to a partner site, that partner becomes the controller of any data you submit there.
- Legal requirements: when required by law, court order, or to protect our users.
- Business transfers: if HotelNestly is acquired or merges, your data may transfer — under the same terms or with notice.
5. Data Security
We use industry-standard measures to protect your data: encrypted transit (HTTPS), encrypted storage for sensitive fields, restricted access, and regular reviews. No system is perfectly secure, but we work hard to keep yours safe.
6. Data Retention
We keep personal data only as long as needed to provide the service or as required by law. Inactive accounts may be deleted after 24 months of inactivity, with prior notice to the email on file.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the data we hold about you.
- Correct inaccurate data.
- Delete your data ("right to be forgotten").
- Object to or restrict processing.
- Receive your data in a portable format.
- Withdraw consent (where consent is the legal basis).
To exercise any of these, email privacy@hotelnestly.com.
8. Children's Privacy
HotelNestly is not intended for children under 16. We do not knowingly collect data from children. If you believe we have, please contact us and we will delete it promptly.
9. International Users
HotelNestly is operated globally. By using our services, you understand your data may be processed in countries other than your own, including jurisdictions with different privacy laws. We use appropriate safeguards (e.g. standard contractual clauses) where required.
10. Contact Us
For privacy questions, email privacy@hotelnestly.com or visit our Contact page. We aim to reply within 1–2 business days.
This policy may be updated periodically. We'll note the "Last updated" date and, for material changes, notify you via email or a banner notice.
